Submit A Warranty Request
We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.
In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.
*If you need guidance on submitting a request through the 2-10 Homeowner Portal, please reference the “Guide to Homeowner Portal” document below*
To Submit via email: flws@2-10.com
To Submit via phone: 1.800.811.8787
About the 2-10 Warranty
Carpenter Homes provides an insurance-backed structural warranty from 2-10 Home Buyers Warranty (2-10 HBW), the industry's leading structural warranty provider, on every home we build. The reason we provide this additional protection is simple. You deserve peace of mind. Carpenter Homes cares about the quality of the homes we build, and an insurance-backed third-party structural warranty from 2-10 HBW confirms our commitment to protecting you, your home and your budget. With the industry’s leading structural warranty backing you up, you can rest assured you made the right decision buying a new home from us.
What's Covered?*
- 10 full years of structural-defect coverage for load-bearing components
- 2 full years of distribution systems surety coverage against defects in wiring for your electrical system, piping for your plumbing and ductwork for your mechanical system
- 1 full year of surety coverage against defects in workmanship and materials
